Thoughts on strategy, operations, customer experience, and building a career across industries.
Every app I tried handed me a plan. My problem was never the plan. It was staying consistent through a full life. So I'm building the thing I actually needed.
Read MoreYou do not need to become an engineer. You need to understand enough of their language to be a better partner. Here is the analogy I built so the words would stick.
Read MoreI believe in data. I also believe data is incomplete. The best decisions I've been part of happened when someone paired the numbers with something the spreadsheet couldn't hold.
Read MoreI went from industrial manufacturing strategy to beauty retail operations. Everyone thought I'd changed industries. I'd actually just changed the vocabulary.
Read MoreYou don't need to learn to code. You need to learn to think clearly. And if you've spent any time in operations, you've been doing that your whole career.
Read MoreEvery company says they listen to their customers. Far fewer do the work of actually hearing what customers are trying to tell them.
Read MoreMost companies optimize operations for one thing — the bottom line. But the best operations I've seen serve three masters at once. Here's why that matters more than ever.
Read MoreHow an "unconventional" route through operations and strategy turned out to be the most powerful career I could have built — and why the data says more women should take it.
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